How to return an Etsy order

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop. Etsy India does have return and exchange policy but it is subject to the product and seller from whom you are purchasing. The shop is the seller who is registered on the Etsy India website. The website does not offer a standard return or exchange policy for all the registered products.

  1. Sign in to or open the Etsy app.
  2. Click or tap the Your Account icon.
  3. Click or tap Purchases and reviews.
  4. Click Help with order next to the order you’re interested in. On the Etsy app, tap the order you’re interested in, then tap Help with order under your order.
  5. Click or tap Message Seller.
  6. In the textbox that appears, let the seller know that you’d like to return or exchange an item.
  7. Click or tap the arrow icon or press Enter to send. The seller will be notified of the new message and can respond.

Sellers registered on the Etsy Website aren’t required to accept a return or exchange unless stated in their shop policies. On the Help with order page, you can click or tap View shop return policy to check the shop policies. After Chating with the seller he is willing to accept the  return, then be sure to confirm the below  details in a message before returning the item:

  • Where you should send it
  • The time frame in which they wish to receive it
  • Who will be responsible for the cost of return shipping, if not written in the shop’s policies
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How to buy from Etsy in India

Etsy is worldwide famous for handmade products. Esty has offered it’s service in India also and therefor you can buy handmade products not only from India but across the world from Esty. They offer handmade products directly from makers so you can contact them in case of any query.

How to buy on Etsy

  1. Find an item you want to purchase on
  2. Choose the options you want for that item, if applicable.
  3. Click Add to cart.
  4. Take any of these optional steps:
    • Add a note to the seller.
    • If the item is a gift, check the box next to This order is a gift.
    • If you have one, apply shop coupon codes. Coupon codes are unique to specific Etsy shops.
    • Choose your preferred payment method under How you’ll pay.
    • Click Proceed to checkout.
    • If you’re signed in to your Etsy account, confirm your shipping address and payment details.
    • If you’re checking out as a guest, click Continue as a guest. Fill in your shipping and payment details. There are benefits to creating an Etsy account before buying, but there are some purchases that you can make using guest checkout.
    • Review your order to check that your information and order are correct.
    • Click Place your order.


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