You may return all items sold by Club Factory within 9 days of delivery for a refund, as long as it is unused and in good condition.
*Notice: Underwear and Swimwear are not allowed to be returned.
How to return
For the non-quality related reason of return, You can raise a request to return your items with these simple steps:
- 1. Download our app and open it
- 2. Log into your account
- 3. Click on ‘Apply for Return’ at the end of page
- 4. Click on ‘Return’ against the item you wish to return
- 5. Fill in the details and submit a return request
After submitting a return request, you can either schedule a pickup or mail the return package by yourself.
The pickup fee is ₹90/package, which will be deducted from your refund total. But if it is our fault for a return (like wrong products or damaged products), please find customer service under My Account for a free pickup.
*All merchandise must be unworn and in the same condition as it was received.
In India, all refunds will be issued to your balance account of Club Factory or original payment method .If it is refunded to your balance, you may withdraw your balance in Club Factory app.
Please pay attention to your balance account.