What is fastag and how to recharge and buy it online

What is fastag and how to recharge and buy it online

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag can be purchased from Tag issuers and if it is linked to the prepaid account, then you need to recharge/ top up the tag as per your requirement.

Benefits of using Fastag 

  • Cashless payment – FASTag users don’t need to carry cash for toll transactions, and don’t need to worry about collecting the exact change
  • Promotional cashback – All FASTag users get a monthly cashback of 10% of toll transactions till 31 March, 2017
  • Faster transit – Auto-debit of exact amount through the FASTag enables faster transit through the toll plazas and saves time
  • Online recharge – FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking
  • SMS alerts – Instant SMS alerts on registered mobile number for toll transactions, low balance, etc

Validity of Fastag

FASTag has unlimited validity. The same FASTag can be used till the tag is read by the reader and not tampered with. In case due to wear and tear the reading quality depreciates, please reach out to your Issuing Bank for a new tag.

Roads where Fastag can be used

FASTag is presently operational at 346+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the ‘Active Toll Plazas’ section. Please visit the www.ihmcl.com for more details.

How can I buy Fastag

You may visit any of the Point of Sale (POS) locations of the certified issuing banks (ICICI Bank, Axis Bank, IDFC Bank and State Bank of India) at Toll Plazas or Banks’ sales offices to get your tag account created.

You will need to carry original as well as copy of your KYC documents at the POS / Sales office location. You will need to get your vehicle to the POS / Sale office location to purchase the FASTag.

A customer may call concerned bank’s Toll-free number written on the back side of the tag. Customer has to mention his or her user credentials (mobile number against which the tag has been registered, Vehicle Registration Number (VRN) etc.) On successful verification of use credentials, requisite information shall be provided.

Toll-free number of all banks are provided as below:

Sr. No. Issuer Bank Customer Care Helpline No
1 Axis Bank 1800-419-8585
2 ICICI Bank 1800-2100-104
3 IDFC Bank 1800-266-9970
4 State Bank of India 1800-11-0018
5 HDFC Bank 1800-120-1243
6 Karur Vysya Bank 1800-102-1916
7 Equitas Small Finance Bank 1800-419-1996
8 Paytm Payments Bank 1800-102-6480
9 Kotak Mahindra Bank 1800-419-6606
10 Syndicate Bank 1800-425-0585
11 Federal Bank 1800-266-9520
12 South Indian Bank 1800-425-1809
13 Punjab National Bank 080-67295310
14 Saraswat Bank 1800-266-9545
15 Fino Payments Bank 1860-266-3466
16 City Union Bank 1800-2587200
17 Bank of Baroda 1800-1034568
18 IndusInd Bank 1860-5005004
19 Yes Bank 1800-1200
20 Union Bank 800-222244
21 Nagpur Nagarik Sahakari Bank 1800-266718
22 Airtel Payments Bank 400

The list of Customer care number of the banks can be availed from below:

i. www.ihmcl.com
ii. My FASTag App
iii. NHAI Helpline number 1033

b. For NHAI FASTag (i.e. bank neutral FASTag)
A customer may call 1033 Helpline number for any assistance.

How can I recharge my Account

Issuing Banks will give the facility for recharging your tag linked account through various channels such as payment through cheque or through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. Please check the Issuer Bank website for more details.

How to Block Fastag if Vehicle is lost

You can call your Issuing Bank customer care and block your FASTag account.

Heena Bhatia

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