How to avoid buying Fake products online

In recent news, Snapdeal has been listed as selling a maximum number of Counterfeit and Pirated products online. Not only Snapdeal but many other e-commerce shoppers have complained of receiving counterfeit products online. Amid the Covid-19 outbreak where buying online is not only an option but also a compulsion so we need to be sure of what we are buying. But the question is how?

From Branded Perfumes to Branded shoes, Branded clothes to beauty products we have come across so many reviews and complaints of the buyers where they have a complaint of receiving fake or pirate products online. Buying a fake product is not only costing you loss in term of money but sometimes there can be health hazards also. Have you ever wondered what might be in your fake perfume? Are you sure your fake battery won’t explode when you are using it? Are your fake sunglasses really protecting your eyes?

The problem is not limited to one e-commerce platform or one country but fake products are disguise customers all over the world.

The problem of fake goods is mostly faced in the marketplace model and in the branded items. So let’s find out how to avoid buying fake products online.

8 WAYS TO AVOID BUYING FAKE PRODUCTS ON ONLINE SHOPPING WEBSITES

  • Check for Consumer right on the seller website :  Return, exchange and refund policies are way of protecting the rights of the buyers once they have purchased the product. Every e-commerce platform should provide confidance to the buyers that their voice would be herad if they they felt cheated. We should always try to shop from website who are flexible and have easy exchange and return
  •  Is the Price too good to be true: Buyers get trapped into lucarative pricing startegy of the sellers where they are trying to honeytrap . Sometimes we all see a massive discount on certain branded products and end up buying a fake one. We should always ask ourself is this price too good to be true. A product priced at Rs. 5000 and website is offering them at 80% discount so can this be true. We should not stop using our commen sense and questioning ourselves that am I buying a counterfieft or pirated product.
  • Look for the brand website: Fake or counterfiet products can be identified if monitored closely. There could be a manufacturing or labeling defect or the sewing pattern will be not uniform. To be double sure you can check the image, description  of the product with the original brand website. Now days every brand is online and they are directly selling the items. So you can zoom in the images to look for tagging, packaging, and in Mobile you can check for IMEI number to authenticate it.
  • Search other customer reviews: Use Internet search tools to check whether other consumers have left any good or bad comments about the seller. Read these comments carefully, and keep a critical eye. Excessively positive review? The same person reviewing the same product on several websites? Review too vague? Be careful! It could be a review left by the webshop itself, which is, of course, illegal.
  • Pay with secured means of payment: When you pay for a purchase on the Internet, you need to follow 3 golden principles: Always pay on a secured payment page (displaying a padlock or key logo, and whose URL address begins with “https”), Pay by credit card by preference, as you may be able to recover your money from the credit card issuer in case of fraud and avoid direct money transfers
  • Check the picture of the product  : Do the pictures shown on the webshop look unprofessional? Is there something wrong with the logo or does the background look strange? Are photos low-quality? Is it impossible to zoom in? Is only part of the item displayed? These may be indicators of a website that is selling fake products.
  • Assess the general layout of the website: Most of the websites selling counterfeit products do not look very professional: they often have spelling mistakes and grammatical errors, poor quality pictures of the products being sold or of the logos for the means of payment, etc. The fact that the web­site is in your language doesn’t mean that it’s actually based in your country. Do not trust websites whose URL links the name of a brand with terms such as“cheap”, “outlet” or other expressions suggesting low prices.
  • Check the official website for authorized and black listed sellers: Most of the major brands only give specific retailers their authorization to sell their products. Ordering products from those retailers guarantees that you are buying original products. Go to the official website of the brand to check whether the webshop you are visiting is recognized as an authorized retailer, and is not black-listed. For e.g Huda beauty has mentioned it’s authorized sellers in India so if you buy from any other website you might end up buying a spurious Huda beauty product.

 

Marks and Spencer online India

Your favourite brand Marks and Spencers is online. Website is offering products under Men, Women, Kids and Beauty segment.

So what the Marks & Spencers website is offering :

Payments :

  • The website accepts all credit/debit cards, net banking, Cash on Delivery and wallets. M&S website currently do not accept payment by gift cards on the website.

Product Size Guide:

  • There are links to the size guides on product pages.

Return & Exchange on M&S website :

  • Return can be done within 35 days of purchase.
  • The return can be done online from home, or at the nearest offline store.
  • The refund will be processed according to the original mode of payment.
  • For reduced price merchandise return can be done within 14 days of purchase
  • Items that can not be returned include beauty, Knickers, Knicker Packs, Swimwear, Shapewear, Toiletries, Jewellery, personalized items, and/or any products with a broken seal.
  • Items on final reduction, priced at 590 or below, are non-returnable

How to Contact M&S Customer Care team :

Shipping & Delivery :

  • Currently, there are no shipping charges on your orders
  • You should receive your delivery within seven working days of placing your order

H&M India Return Policy

H&M India has a return policy for the items purchased online on its official website.

Returns are free of charge.

Please keep in mind that online purchases must be returned via mail and cannot be returned in the physical stores. The return must be sent to us within 30 days from the date you received your parcel.

Items such as swimwear, underwear, pierced earrings and cosmetics cannot be exchanged & refunded due to hygiene reasons.

You can easily return items by following these steps:
1. Fill in the Return Form that is included in your parcel, using the code that best explains your reason for returning.

Please note that we are unable to process your return without the Return Form. If you have lost your Return Form, you can print it here or contact Customer Service to help you.

2. Place your Return Form, together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.

3. Contact the courier company Delhivery to arrange a collection for your return using one of the following methods:

By phone: 0124-6719660 (9:00 – 20:00 Mon-Sun)
By email: hmreturn@delhivery.com

4. A courier from Delhivery will attach the return label on your parcel upon collection.

5. The courier will provide you with proof of return. Please keep this for your records.

Once H&M India has received your return shipment in our warehouse, they will send you an email confirming receipt of the parcel. Please allow up to 14 days for this to happen.

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How to collect and Redeem Myntra Insider points

Myntra always tries to woo its customer by offering special offers and discounts to its customers. Myntra had launched Myntra Insider as a loyalty program for its registered customer. To avail of these registered users will have to opt for it and they will not be automatically converted to this.

Myntra Insider benefit section has a curated list of offers on restaurants, travel, entertainment, and other lifestyle areas for you. You can earn up to 10,000 points by shopping on App and website and also up to 250 points by engaging in activities mentioned by Myntra.

Is Myntra Insider Chargeable?

No, Myntra does not charge anything for it, you simply need to visit Myntra and join the program.

Benefits of being a Myntra Insider

  • You can earn points for every purchase made on the Myntra website or App
  • You get early access to Myntra Sale
  • Insider points can be redeemed for benefits offered by Myntra in Dining, Hospitality, Travel, and many more
  • Being a Myntra Insider you can chat with MystyleSquad and create your look

How does this work?

  • You get 1 point for every Rs. 10 spend on the Myntra website or App
  • Only shopping made after availing of the program is applicable, you can not claim the points for the purchase made before joining the Insider program
  • You can also earn by doing activity mentioned in the Myntra insider

The validity of Myntra Insider points

Insider points are valid for 12 months from the days they have been made available to you.

Myntra Insider points can not be used as payment method, you can only use them for the benefits offered by Myntra Insider benefit section.

 

 

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Zara India Customer Care Number

If you want to contact Zara India customer care for any complainant or query for the item bought online then you can get in touch with them in below mentioned ways.

Ways to contact Zara Customer care India

  • CHAT: You can chat with the customer service representative  from Monday to Friday from 8:30 am to 19:30 pm and on Saturday from 9:30 am to 18:30
  • Customer Support number: Zara India customer care can be contacted on 000 800 0501 020 from Monday to Friday from 8:30 am to 19:30 pm and on Saturday from 9:30 am to 18:30
  • Social Media: Zara India can be contacted on Social media profiles on Facebook and Twitter. You can write any complaint or query tagging, Zara, on Twitter @Zara_care, and on Facebook on ZARACare.

Above mentioned ways can be used to contact Zara for complaint related to their online shopping website if you wish to contact them about any store related issue then you need to get in touch with them separately.

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How to contact Myntra Customer Care

Myntra customer care can be contacted for order-related queries and non-order related queries. Myntra order related querries include a problem related to the item which you have purchased. Non-order related queries mean doubt or question regarding Payment, refund, return/exchange. any offer or discount currently running on the website, any account-related query, or any other doubts you have in your mind as a buyer.

You can complain to Myntra customer care using the below methods.

Myntra customer care can be contacted in three ways:

  • Either you can call on Myntra customer care number +91-80-61561999
  • Or you can request a callback by selecting your issue by reaching the help center on the Myntra website or App
Contact Myntra Customer care team
Contact Myntra Customer care team

 

Myntra Request a call back
Request call back from Myntra customer care
  • If you want you can write to the Myntra customer care team by clicking on the option Write to us. Just select the correct problem/ or query with an image if you have and then click submit.Write to Myntra customer care

     

 

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Zara India Return Policy

If you have purchased an item from the Zara India online shopping website and want to return it, then it can be returned. Zara India online shopping website an exhaustive return policy which can be availed in the stores as well as at your home.

As per the Zara Return policy, Items can be either exchanged or returned. If you wish you can return the product purchased on the website on the nearby Zara store or it can be picked up by the Zara representative from your Home.

Online shopping return request done on the Zara website is not chargeable it means the return is free of cost. Even if you have purchased an item on sale on the website then it can be returned within 30 days without any charge.

Zara India return policy has been explained in detail below :

Return an item in the Zara store near you:

You can return your order at any Zara store in the same market/region where you made the purchase.

You only have to present the purchase receipt along with the items you wish to return. You can show it on the screen of your mobile device or print it out.

Remember that you do not need to make a return request via the website or the app for in-store returns.

Bear in mind that if you cannot make it to a physical store yourself, you can allow someone else to go for you.

How to get a copy of my purchase receipt?

If you have an account with Zara.com, log in with your username and password. In the order details for the item(s) you wish to return, you will have the option to download the e-receipt.

If you made the purchase as a guest, you can find the e-receipt by clicking on the link included in the emails we have sent regarding your order.

Home pickup of the order :

If you made your purchase as a registered user: Log in with your username and password. You can make a return request from the order details screen. We will send a courier to pick up your package at the address of your choice within 24-48 hours.

If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.

Remember to send the items you wish to return within 30 days from the shipping date of your purchase.

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How to return an Etsy order

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop. Etsy India does have return and exchange policy but it is subject to the product and seller from whom you are purchasing. The shop is the seller who is registered on the Etsy India website. The website does not offer a standard return or exchange policy for all the registered products.

  1. Sign in to Etsy.com or open the Etsy app.
  2. Click or tap the Your Account icon.
  3. Click or tap Purchases and reviews.
  4. Click Help with order next to the order you’re interested in. On the Etsy app, tap the order you’re interested in, then tap Help with order under your order.
  5. Click or tap Message Seller.
  6. In the textbox that appears, let the seller know that you’d like to return or exchange an item.
  7. Click or tap the arrow icon or press Enter to send. The seller will be notified of the new message and can respond.

Sellers registered on the Etsy Website aren’t required to accept a return or exchange unless stated in their shop policies. On the Help with order page, you can click or tap View shop return policy to check the shop policies. After Chating with the seller he is willing to accept the  return, then be sure to confirm the below  details in a message before returning the item:

  • Where you should send it
  • The time frame in which they wish to receive it
  • Who will be responsible for the cost of return shipping, if not written in the shop’s policies
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How to contact Snapdeal customer care

Have you ordered from Snapdeal online shopping platform and want to contact Snapdeal customer care?

You can Contact Snapdeal customer care on the below-mentioned e-mail ID or mobile number if you have faced any of the below issues:

  • Want to talk to Snapdeal customer care manager as nobody is listening to you
  • You want to get a refund for your latest order from Snapdeal
  • You want to reschedule your current order
  • You have any query regarding the product on Snapdeal or payment method on Snapdeal
  • You feel cheated with your recent order.
  • You have any order related query or any other query
  • You want information on recent offers
  • You want information on return policy
  • You are facing any issues with the Snapdeal account

For any of the above query or issue, you can contact Snapdeal customer care which is available 24/7 on the below-mentioned number

                                           +91-92126 92126

In case you are not able to get in touch with them as lines are busy or you are comfortable writing down your problem then you can also send an email on the below email ID :

                                           help@snapdeal.com

While contacting Snapdeal customer care don’t forget to :

  • To call from your registered mobile number
  • Remember order ID in case you are not contacting with registered mobile number
  • Try to explain the exact issue and demand what resolution you are expecting from Snapdeal customer care
  • Try to escalate if the correct resolution is not provided to you

 

If issues still persist and you don’t get a satisfactory resolution then know how to complain against Snapdeal.

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Try Amazon India in 4 different languages apart from English and Hindi

Amazon India is planning to launch it’s a website in 4 regional languages apart from English. Newly added 4 regional languages will include Kannada, Malayalam, Tamil, and Telugu.

All customers can access Amazon.in features like deals, product information, Account information, place, and pay for their orders including bill payments, recharges, money transfers, order tracking, and order history in the language of their preference.

All Amazon India customers can use this feature on Amazon’s website, iOS Apps, mobile and desktop sites. Adding vernacular language will give confidence and comfort to the buyers and they can shop and browse the product with more freedom.

Steps to change Language preference on Amazon India website :

  • Visit Amazon.in
  • Login to your Account
  • In the top right beside the search bar, you can see India Flag, put your cursor on the down arrow
  • You can see 5 different languages apart from English in the drop-down arrow

 

Even after selecting your language preference some features will still remain in English like

  • The product name will not change even after changing the language preference and it will always be English
  • Product Information will remain in English
  • language of Rating and reviews by the customer will not change
  • Product comparison in the product page will always be in English
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Great News for Apple users! visit Apple online store in India.

Apple has recently launched its online store in India to offer it’s products and services online. Earlier Apple was offering its products and services through physical stores but users were missing the online part as it was more convenient. The website caters not only to new product buyers but also for existing customers by offering a host of services.

Services being offered at Apple online Store in India are :

  • Chat and shop with Apple specialist
  • Exchange your old phone with iPhone
  • Configure your Mac
  • And many more

The above services are available for all Apple products.

 

Apple products which can be bought from the website include:

  • Mac
  • Iphone
  • Ipad
  • Watch
  • TV
  • Air Pod
  • Home Pod

Features and options available at Apple online store :

  1. Delivery is free on all orders placed on apple.com.
  2. Scheduled delivery options available for certain pin codes in India
  3. You can make payment through EMI, Debit card/credit card, Netbanking, UPI, and cash on delivery
  4. Cash on delivery/ Payment on Delivery is not yet available for all PIN Codes or if your order value exceeds ₹ 2,00,000.
  5. Products purchased at Apple Store in India can be exchanged within 14 days of delivery
  6. In case you are not sure about your order, you can cancel your item if the status of your products is Preparing to Ship or Shipped status, you may be able to cancel an item or the entire order online.
  7. Text message update for order status
  8. If your order has not yet been shipped, you can cancel your order on our online Order Status website. A refund will be issued to the original payment method.

 

Service support is available at Apple Online Store in India for all its products after providing the required information. You can get in touch with Apple support services by :

  • Provide your number and Apple support will call you back. The average call back time from Apple is 10 min
  • You can chat with the customer support team
  • You can find a local Apple authorized service provider
  • Schedule your call back as per your availability
  • Give your contact information and call customer support when you have time so that Apple customer support can spend less time validating your Apple account.
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How to contact AMAZON customer service

Getting to Amazon customer service can be a tricky task. Most of the time numbers and details are hidden by the online marketplace to avoid unnecessary calls by the customers. Almost all the services are available online like return, exchange etc.. But still if you are not satisfied with the item you have purchased or if there is any service issue then you can get in touch with the Amazon Customer Support Team.

How to get in touch with Amazon customer support on App?

Once you have opened the Amazon Online shopping App you need to follow below steps :

  1. From the left bar select the Customer Service option. You can see it at the bottom
  2. Once you have selected the Customer Service you will be directed to the page where you can see your last order, return and refund, account setting option. In the end, you can see “Need any Help”. Either you can select a help topic or you can Click Contact Us option
  3. In case you have an issue then under customer service there are two ways to get in touch either you can chat or select the option of Call us
  4. In case you have selected the option to chat with the customer support then you can initiate the chat and discuss your issue
  5. If you want a callback and have selected the Call us to option then after clicking on that you will be directed to Help topics, but if you are not satisfied then selected any option like “I want to cancel my product “.
  6. After selecting any issue a page will appear with topic “Here’s some help for your issue” and at the bottom of that you can see Still need any help ->Continue to Customer service ->Confirm your details so we can call you ( Here enter your mobile number on which you want the call back) -> Call me Now

How to get in touch with Amazon customer support on the website ?

  1. Go to Amazon.in and from the footer select Help
  2.  Select Contact Us
  3. After that, you will be instructed to enter your Amazon account password. Enter Amazon Password.
  4. Select the option to chat, Call back  or mail us
  5. When you select the call option you need to select the language and provide your mobile number. In 5 min you will receive call from the customer service team regarding your order.

 

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How to Return an item on Amazon

We get stuck sometime by buying a wrong product or when wrong product is delivered to us while shopping online. But Amazon has always been an exception while serving it’s customers. Amazon India has an exhaustive return and refund policy to help gain confidence of the buyers. But to bring to your notice like every other website not all the products are returnable and if they are they have certain return period in which they can be returned.

So now if you know that you can return your product so let’s find out how can you do that :

What items/products can be returned?

You may request returns for most items you buy from sellers listed on Amazon.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Amazon.in return policy. To know about the Return window for Amazon Business orders, please visit here

Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Amazon.in.

How to return items?

Go to Your Orders to initiate a return.

Note: If you need to contact the seller for a return and the seller fails to address your query in two business days, the Amazon A-to-z Guarantee is available to you.

What are the return guidelines?

Following are the return guidelines:

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Once the return is received, you will, in accordance with Amazon.in Refund Policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).

For more details, please see Amazon’s Return Pick up and Self Ship Guidelines.

Where can I view the status of the return?

 

 

  1. Locate the item from Your Orders
  2. Select Return/Refund status

Source: Amazon

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How to buy Gold and Diamond jewellery online in India

Buying Gold or Diamond Jewellery online has always been a tricky task. But thanks to the new online portals by some reputed brands it has become easier to shop jewellery online. But you should always be cautious while buying buying jewellery online as it is a high value item. With recent outbreak of COVID-19 it has become too risky to go to shops and buy gold/ Diamond jewellery so buying them online can be a good option. But before that, let’s find out how to buy Gold and Diamond jewellery online in India :

  1. The authenticity of the seller: Check the authenticity of the seller so that you don’t fall into the trap of fraudulent websites. Make sure that you purchase it from the website of a renowned jeweller.
  2. Purity: 24 k gold is the purest form of gold. However, no jewelry can be made in 24k as it is very malleable. Alloys like copper, silver and nickel are mixed in certain percentage in gold to make jewelry. For example, 20k gold has 20 parts of gold and 4 parts of alloy, making it gold of 83.3% purity. Gold also comes in various colors depending upon the metal mixed with it.
  3. Try at Home : Jewellry being too personal choice we all like to try it first before buying so trying it first before buying will not leave a doubt in your mind. This is an important feature because unlike earlier where jewelly buying online was an impulsive behaviour or it was for gifting purpose, now buying jewellery is a necessity. Buying Gold or diamond jewellery at home for a wedding or for any other important event will give you confidance.
  4. Hallmark certification: Whenever you buy gold, always look for Hallmark certification. The Bureau of Indian Standards (BIS) has set up authorized testing centres which check the quality of the gold.
  5. What to look for in Hallmark certification: Apart from the BIS mark, buyers should check for purity code, testing centre’s mark, the jeweller’s mark and year of marking.
  6. Return/Refund policy: Please make sure that you go through the return/ refund policy of the jeweller. As compared to other items purchased online, gold jewellers give fewer number days for refunding the item. All website will not have same return and refund policy so do have a look before making your decision.
  7. Shipment: Before you order the item, know about the shipment charges though many jewellers offer free shipping. Apart from shi[upping charges also look whether they will deliver at your location or not.
  8. Delivery: Most of the jewellers use third-party services to ship your item. Before accepting delivery of the gold jewellery, make sure that the packaging has not been damaged or tampered with. If you are not satisfied with the condition of the merchandise, please do not take delivery of the package.
  9. Payment terms: Many jewellers offer cash on delivery mode of payment in addition to debit/credit card, net banking, bank transfer or cheque/demand draft facilities. But if you are not convenient with online mode do look for Cash on delivery option.
  10. Customisation: Many online jewelers offer the benefit of getting the jewellery customized according to your requirements. In this case, check the time period that the jeweller would take to deliver your product.
  11. Price difference: There could be a difference in the price of the gold jewellery sold online as compared to the retail stores.
  12. Size: Ensure that you select the correct size for rings, bangles, bracelet, necklace and chains while placing your order online.
  13. Ask:  Last but not least don’t hesitate to ask questions. Ask whatever doubt or query you have in your mind with the website.

Now, Since you know how you to buy Jewellery online so let’s find out Where to buy Gold or Diamond Jewellery online in India.

You won’t be able to return these products on Flipkart. Here’s the list

In case you are planning to return the item which you bought on Flipkart, then kindly check the below list. If you product comes under the below list then it will not be eligible for return. So think twice before you buy that item after seeing

As per New Flipkart Policy it will not allow the return of the below-mentioned product, so just be double sure before buying them.

 

Category Products that can’t be returned
Auto Accessories Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles Cars, Mopeds, Motorcycles and Scooters
Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products Plant Saplings, Plant Seeds and Soil Manure
Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery Coins
Music Instrument Accessories Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual Wellness Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

 

Kindly always check a product’s Returns Policy on the product page. Click here to view the Returns Policy.

 

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How to return on Nykaa

Nykaa is an online shopping platform for cosmetics. Many online shopping websites do not accept the return for cosmetics and related item due to hygiene issue. But in case if you have ordered something on experimental basis in order to try something new and do not like it or you think you have accepted a wrong product then you should know how to return on Nykaa.

But before returning anything condition in which return will not be accepted and categories which cannot be returned on Nykaa.

Returns on Nykaa will not be accepted under the following conditions:

  • If the request is initiated after 5 business days of order delivery
  • Product is used or altered
  • Product is damaged due to misuse/overuse by the customer
  • Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number tampered
  • Defective products that are covered under Seller/Manufacturer’s warranty

 Categories not eligible for Return on Nykaa

  • Electronic products / Personal care appliances cannot be returned due to hygiene issues
  • Consumables (e.g health supplements, pills, baby products)
  • Sanitary pads and Diapers – Products should not be used, washed or dirty, The product must also be in its original box/packaging with all tags attached, to be eligible for returns.
  • Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
  • Lingerie, shapewear, swimwear and underwear
  • Accessories (under Glam & Fit category)

Now you know what can be returned on Nykaa so let’s find out how to return :

  •  Via My Orders section

Click on ‘My Orders’. Go to Order and select ‘Have a Concern’. Proceed with the reason for return.             

  • Via Chat Center

Use our chat center to raise request. Go to Nykaa > Click on right side menu> Click on ‘Chat Now’. The easiest way to create a return! 

  • Via Help Center

Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.

Once your request is received, Nykaa will pick the item from you. Nykaa Team will initiate the refund or replacement process only if the products are received by them in their original packaging with their seals, labels and barcodes intact.

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Is it safe to accept orders from Online Shopping companies during COVID-19

As India has moved to lock down 4.0 and the Government is taking measure to help companies run their business by opening shops under different guideline. So we as a consumer have a choice as almost all e-commerce companies have started their service for essential as well as non-essential item across India.

Now the question is, shopping online for essential and non-essential item seems more safe and secure as compared to going to a nearby store as less touchpoints are there. It seems safe as we are buying the product without touching it and making the payment online so even that is also safe as swipe machine has not been touched by many people or the cash has not gone to many hands.

So let’s find out how safe is online shopping in India? As per WHO ( World Health Organization) “the risk of catching the virus that causes Covid-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low”.

The CDC states that if a surface is “visibly dirty”, it would be “best practise” to clean it and then disinfect as a means of preventing both the coronavirus and the spread of “other viral respiratory illnesses”.

If you are concerned about contaminated or unclean surfaces, you could open your delivery packages outside, in the event that the weather holds up.

You should then dispose of the packaging as quickly as possible.

 

 

Amazon fights against fake products

Many of us had received fake products especially the branded one from Amazon. But this time Amazon is well prepared to fight against the fraud sellers.

Fakes have frustrated top labels like Apple Inc and Nike Inc and discouraged some from selling via Amazon at all.

How AMAZON INDIA will beat fake sellers?

Amazon said its pilot began early this year and included in-person appointments with prospective sellers. However, it switched exclusively to video conferencing in February because of social distancing requirements related to the highly contagious coronavirus, which has infected more than 2.9 million people globally.

The interview vetting, on top of other risk-screening performed by Amazon, has been piloted with more than 1,000 merchant applicants based in China, the United States, United Kingdom and Japan, Amazon said.

The extra scrutiny by Amazon could make it harder for some China-based sellers, who have registered multiple accounts using private internet networks or fake utility bills. China-based merchants accounted for 40% of the top 10,000 Amazon sellers in Europe, according to 2019 research from firm Marketplace Pulse.

Amazon Live updates during Covid-19

29th April  :

Amazon Pay launches Amazon Pay Later

‘Amazon Pay Later’, is a service that will extend a virtual line of credit to eligible customers shopping on Amazon.in. With an easy digital sign-up process, customers will get access to instant credit that they can use to buy any product ranging from daily essentials to electronics and clothing items. Customers can also use this credit to complete their bill payments on Amazon.in. Amazon Pay Later service offers the option to repay in the subsequent month at no additional fees, or in easy EMIs up to 12 months at nominal interest rates. Read More here

Amazon India launches special fund to help SMB partners in logistics

Small and Medium Businesses (SMB) across India have been financially impacted due to the nationwide lockdown in these unprecedented times. In an effort to enable the SMBs in logistics that are heavily reliant on the company, Amazon India has introduced a Partner Support Fund. This Fund for small and medium businesses in logistics will be available to Delivery Service Partners (DSP) and select Transportation partners in India to help adjust their business model to the new realities posed during the lockdown. Through the one-time disbursement, the fund will support the partners in multiple ways. This includes enabling them to provide financial aid to close to 40,000 of their staff for the month of April’20. Additionally it will help cover some critical fixed infrastructure costs, and support liquidity and cash flow for these businesses as they resume and scale their operations post lockdown.

As on 27th April, 12:00 PM:

  • Amazon Pantry is now accepting orders in 128 cities
    • We are accepting orders for grocery essentials in select pin codes of these cities. Click here to check cities and serviceable pin codes within these cities.
    • We are prioritizing deliveries of existing orders. Delivery of new orders could take 5 to 8 days. We thank you for your patience.

As on 27th April, 12:00 PM:

  • Deliveries resume in 65 cities
    • We have now resumed deliveries in Ahmedabad, Amritsar, Bengaluru, Bhubaneshwar, Chennai, Chandigarh, Chitradurga, Chittoor, Coimbatore, Cuttack, Dehradun, Dharwad, Durgapur, Faridabad, Fatehgarh Sahib, Gandhi Nagar, Guntur, Gurugram, Hooghly, Howrah, Hyderabad, Indore, Jaipur, Jalandhar, Jamshedpur, Jodhpur, Kanpur, Kochi, Kolkata, Kota, Kurukshetra, Lucknow, Ludhiana, Madurai, Mandya, Mangaluru, Manipal, Mohali, Mumbai (including Thane), Mysuru, Nagpur, Nashik, New Delhi, Noida, Panipat, Panjim, Patna, Pune, Puducherry, Raipur, Rajahmundhry, Rajkot, Ramanagar, Ranchi, Rohtak, Salem, Satara, Sonipat, Surat, Thiruvananthapuram, Vadodara, Vellore, Vijayawada, Visakhapatnam and Warangal.
    • We are only delivering existing orders of essential products purchased using pre-paid payment methods. Due to the lockdown and restrictions in movement, these deliveries might be delayed. We thank you for your patience.
    • For new orders, you can check the product detail pages for expected delivery time.

As on 27th April, 7:00 AM:

  • In line with the latest notification from the Government, we are delivering essential products only. We will continue to work closely with all Central, State and local authorities for expedited processes to make deliveries of a broader range of priority products possible.

As on 24th April, 10:00 AM:

  • Amazon Pantry is now accepting orders in 121 cities
    • We are accepting orders for grocery essentials in select pin codes of these cities. Click here to check cities and serviceable pin codes within these cities.
    • We are prioritizing deliveries of existing orders. Delivery of new orders could take 5 to 8 days. We thank you for your patience.

As on 24th April, 9:30 AM:

  • Deliveries resume in 61 cities
    • We have now resumed deliveries in Ahmedabad, Amritsar, Bengaluru, Bhubaneshwar, Chennai, Chandigarh, Chitradurga, Chittoor, Coimbatore, Cuttack, Dehradun, Dharwad, Durgapur, Faridabad, Fatehgarh Sahib, Gandhi Nagar, Guntur, Gurugram, Hooghly, Howrah, Hyderabad, Indore, Jaipur, Jalandhar, Jamshedpur, Jodhpur, Kanpur, Kochi, Kolkata, Kota, Lucknow, Ludhiana, Madurai, Mandya, Mangaluru, Manipal, Mohali, Mumbai (including Thane), Mysuru, Nagpur, Nashik, New Delhi, Noida, Panjim, Patna, Pune, Puducherry, Raipur, Rajahmundhry, Ramanagar, Ranchi, Rohtak, Salem, Satara, Sonipat, Surat, Vadodara, Vellore, Vijayawada, Visakhapatnam and Warangal.
    • We are only delivering existing orders of essential products purchased using pre-paid payment methods. Due to the lockdown and restrictions in movement, these deliveries might be delayed. We thank you for your patience.
    • For new orders, you can check the product detail pages for expected delivery time.

As on 23rd April, 10:00 AM:

  • Amazon Pantry is now accepting orders in 117 cities
    • We are accepting orders for grocery essentials in select pin codes of these cities. Click here to check cities and serviceable pin codes within these cities.
    • We are prioritizing deliveries of existing orders. Delivery of new orders could take 5 to 8 days. We thank you for your patience.

As on 20th April, 9:30 AM:

  • In light of the latest government guidelines, we are taking orders of essentials products only.

As on 20th April, 9:00 AM:

  • Amazon Pantry is now accepting orders in 64 cities
    • We are now accepting orders for grocery essentials in select pin codes of Ahmedabad, Ambala, Ambernath, Amritsar, Bardhaman, Barrackpore, Belgaum, Bengaluru, Bhubaneshwar, Chennai, Chittoor, Coimbatore, Cuttack, Dehradun, Dharwad, Ernakulam, Faridabad, Gandhinagar, Ghaziabad, Greater Noida, Guntur, Hooghly, Howrah, Hubli, Hyderabad, Indore, Jaipur, Kaithal, Kakinada, Kanpur, Karnal, Kochi, Kolkata, Kurukshethra, Lucknow, Luudhiana, Madurai, Mangaluru, Manipal, Mumbai, Mysuru, Nagpur, Nashik, New Delhi, Panipat, Patiala, Patna, Pondicherry, Pune, Raigad, Rajahmundhry, Ranchi, Rohtak, Salem, Sonipat, Sriperumbudur, Surat, Tenali, Tirupathi, Vadodara, Vellore, Vijayawada, Visakhapatnam, and Warangal. Click here to check pin codes.
    • We are prioritizing deliveries of existing orders. Delivery of new orders could take 5 to 8 days. We thank you for your patience.

As on 20th April, 9:00 AM:

  • Deliveries resume in 41 cities
    • We have now resumed deliveries in Ahmedabad, Amritsar, Bengaluru, Bhubaneshwar, Chennai, Chandigarh, Coimbatore, Cuttack, Dehradun, Durgapur, Faridabad, Gandhi Nagar, Guntur, Gurugram, Hooghly, Howrah, Hyderabad, Jaipur, Jamshedpur, Kanpur, Kochi, Kolkata, Lucknow, Ludhiana, Mangaluru, Mohali, Mumbai (including Thane), Mysuru, Nagpur, Nashik, New Delhi, Noida, Panjim, Patna, Pune, Raipur, Rajahmundhry, Satara, Vijayawada, Visakhapatnam and Warangal.
    • We are only delivering existing orders of essential products purchased using pre-paid payment methods. Due to the lockdown and restrictions in movement, these deliveries might be delayed. We thank you for your patience.
    • For new orders, you can check the product detail pages for expected delivery time.

Source : Amazon India

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How to Return on SHEIN

If you are wondering whether you can return products which you have ordered from Shein, then there is good news for you. Yes, you can return but with certain terms and conditions. Let’s dig dipper into this.

Condition to Return on Shein

Return Time & Order Status
  • Returns must be within 15 days after the date of delivery.
  • Orders must be delivered, and the address of the recipient must be in India.
  • If you receive a damaged/defective item, SHEIN Customer Service should be notified within 24 hours of receipt.
Available Return Items
The following items cannot be returned or exchanged:
  • bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Bundling Promotion Items Return/Items with Certain Promotions Return
  • All items in bundling promotion are not eligible for partial cancels, exchanges, or returns.
  • Items with non-returnable marks and free gifts cannot be returned.
  • Items with ‘non-returnable’, ‘flash sale’, ‘promotion item cannot be returned’ marks as well free gifts, cannot be returned and exchanged.
  • Items returned must be in their unused condition with the original packing.
Regarding Mismatched Products
  • You need to check with Shein customer care before returning the product or else they might reject the return.
Return Method & Cost
  • The returns will be made at your own cost.

How to return on Shein

So, now you know what all item you can return on Shein, so let us find out how to send back the product for return.
  • Sign in to your SHEIN account.
  • Find the order in My Orders, click the “Return Item” button.
  • Select the item(s) you would like to return, indicate the reasons, and submit.
  • Select the mailing method: self-sending or pick-up service (choose the pick-up address and post office required information).
  •  The logistics company will contact you as soon as possible, please wait for the courier to pick up the package or take the sealed package to the nearby mailing point and send to the address of SHEIN return centre.
  • We will confirm the parcel immediately after we receive the return, update the status of the return and refund within 7 working days. The refund will be returned to you SHEIN wallet or to your original payment account.

If you are still confused, you can return by calling up the customer care by following below steps:

  • Please contact Customer Service by submitting a ticket on the website, indicating the products you would like to return and the reason. The customer care team will get back to you within 24 hours.
  • After receiving return instructions from Shein customer care,  package up the item(s) to be returned with the original packing.
  • Drop off your package at the local post office.
  • Most returns are processed within 5 business days after they receive the package. They will issue the refund to your SHEIN wallet if you have not otherwise informed them to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
*If your order is paid by COD, then your wallet balance cannot be withdrawn, it can be used together with coupon code and points on your next purchase.
Source: SHEIN 
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